Terms and Conditions

Session Booking Terms & Conditions: 

 

Time frames

You will be presented with approximately 30-50 final edited images within six (6) weeks after your session date at your ordering/purchasing session, which is held at the studio. 

After you have been notified that your photos are ready for ordering you have within sixty (60) days to view your photos (special circumstances may apply, please speak to me if this isn’t an option). Should you be unable to communicate or do not book in for a reveal within this timeframe, your photos will be purged. 

You will be able to purchase a range of products and product packages at an in-person ordering/purchasing session. If you place an order for products, the products will be delivered to you within six (6) weeks (8-12 weeks during the busy Christmas season over December/January)  after the order and full payment of products and/or packages have been placed at the viewing session. There is no obligation on you to purchase any products at all. 

If there is a defect with the products which causes Moments Photography Canberra to reorder the products, you will be contacted and advised of the delay of delivery. 

If there is a defect with the products that you discover after delivery, please notify Moments Photography Canberra within two weeks of pick up.

 

Cancelling and rescheduling

Should we become suddenly unavailable due to personal circumstances, you will be notified immediately and we will reschedule your session to the closest convenient and available date. 

If the weather is unfavourable for an outdoor session, ie. raining, high winds etc, we will discuss either shooting indoors or reschedule the session to the next convenient and available date. 

As we are a business that creates custom portraiture for clients and book out months in advance, we do not allow last-minute rescheduling unless in very special circumstances or in a case of bad weather. For reasons outside of illness or bad weather, any session fee paid will be forfeited unless 21 days or more notice has been provided.  

If you need to reschedule your session, please notify us as soon as possible, we cannot guarantee that we can find you a date that is close to your session time, but will do our best. Clients who repeatedly reschedule sessions, without a genuine reason, will forfeit their session fee and will be required to pay a rescheduling fee ($150).  

We do not continue to work with clients who are no shows. This applies for all appointment types, failure to turn up to your ordering and purchasing appointment without notice will risk your photos being purged. Please ensure you are in touch if you need to reschedule.  

IMPORTANT NOTE: Due to COVID-19 should you need to reschedule any appointment due to self-isolation, illness or other related disruptions, there will be no penalty. We just ask that you give us as much notice as you possibly can. Thank you. 

As we are a small, self-owned business we only have a limited amount of session times and other appointment types available each week. We work with families and so understand that flexibility around appointment times is important. However, we also ask that you take into consideration what rescheduling or cancelling appointments means for us and our business. 

Should you need to reschedule, please allow as much notice as possible. Rescheduling your appointment means that we will lose a time slot that would have been booked with another family. By allowing as much time as possible (21 days or more), we can potentially fill the spot with another client. Rescheduling within 21 days of your session will attract a $150 rescheduling fee. 

 

  1. Rescheduling an outdoors portrait session due to bad weather 

We know that you have every finger and toe crossed for good weather for your portrait session. And we are quite lucky in Canberra to have a relatively dry climate with good weather year round. However, there are days that the weather will be unfavourable for shooting in and when that happens, we will be in contact with you to find another time. 

If the weather looks to be unfavourable for your session, we will message you about two to three hours before the session time. While the weather forecast is a great guide, we find it better to wait until the day of the session to make a final decision.  We consider bad weather to be anything we personally cannot shoot in, such as heavy rain or stormy weather. Some months in Canberra can be warm one minute and cold the next and so we encourage you to plan your outfits in case of cold weather as we do not reschedule sessions because of cold weather.

 

  1. Rescheduling a portrait session or purchasing appointment due to emergency, unexpected illness & other circumstances 

Should you need to reschedule your portrait session or photo reveal appointment due to an unexpected personal emergency or illness, we will transfer your booking to a new date/time. In these circumstances, we ask families to be flexible with their availability, as we may not have the same range of spots to choose from as when the original booking was made. 

Should you need to reschedule your portrait session for any reason outside of illness or family emergency, we ask that you give us a minimum of 21 days notice. If you cancel with less than 21 days notice, we reserve the right to charge a cancellation fee of $150. If you cancel your portrait session or purchasing appointment more than once, regardless of the notice period, we reserve the right to charge a cancellation fee of $150. 

For gift card holders, these fees will be either deducted from the value of your print credit (if applicable), or added onto your order when you place it. 

If you cancel your purchasing appointment with less than 21 days notice and there is no emergency or illness, and your appointment was for 5pm or later on, or anytime on a weekend, you will not be offered those time slots again. 

If you don’t show up to your portrait session, or give less than 12 hours notice of cancellation, we reserve the right to cancel your booking altogether, without refund. If you wish to reschedule, this will attract a $150 rescheduling fee.

 

The session

We retain full creative control over the styling of the session as the look of the session is part of Moments Photography Canberra’s creative brand. 

Should a session not go to plan, the need for a reshoot will be at our discretion, not the client’s. 

Sessions can last up to sixty minutes, but in most cases, they last for thirty- forty five minutes (Newborns between 1-3hrs). We have a range of poses and set ups that we move through in this time. If there is an example of our work that you are particularly fond of, or if you have special ideas for your own family session, please let us know in our pre-session consultation. Due to the nature of the session, we cannot accommodate last minute requests without prior notice.

We discourage bringing outfits to change into or props. We cannot guarantee that we will have time to wear them or use them all and if multiple changes occur, we cannot guarantee you will receive as many images due to time constraints. Smaller children do not do well with multiple outfit changes and it disengages them from the activities.  

If you are running late for your session, no time will be made up, as there will be other sessions and appointments booked after yours. You will need to rebook the session. We cannot guarantee that lighting conditions will be sufficient to capture a full gallery.

We will do our best to provide a location that features seasonal elements, such as autumn leaves, spring blossoms. Your session location will be subject to change at last minute, based upon the best display of these elements. We will schedule your session with our best estimate to take in these elements, however,  we’re at the mercy of the environment. Rescheduling a session may mean that we miss out on including these elements.

Post-production and editing 

We retain full creative control over the determination of which images to provide from your session and do not share, sell or release unedited RAW, files. Images are not released until they are customised since the final artistic style is part of our brand and reputation. 

Standard editing and portrait retouching is included (lighting, colour correction, standard sharpening and Moments Photography Canberra’s special recipe to provide images similar to what appears in our portfolio).  Only images that are printed will be retouched. (Retouching is defined as spot removal, skin smoothing etc.)

Further retouching may require an additional fee to be paid before editing can be completed.

 

Copyright & advertising rights: 

We present to you only the images from your session that fit our professional and artistic standards. These will be presented to you in their fully edited format, and originals/rejected images will not be available. 

Janet Gerrard, Moments Photography Canberra owns the copyright of all images. Images may be used for Moments Photography Canberra’s advertising or portfolio purposes. However, if for any reason, be it personal or legal, you may not wish images of you or your children used for marketing purposes by Moments Photography Canberra, the model release may be amended. You will have had the option to opt out of this when you confirmed your session appointment. 

The digital images remain our intellectual property and purchased files will be kept on file for a period of 1 year after which they are archived and an archival fee will be required to access them. Photos not purchased will be deleted after the ordering session appointment. Should you be unable to make your purchase the day of the ordering appointment, a $250 archiving fee will be required to retain the images for 30 days.

 

Delivery of proofs

Proofs will be delivered to you via an in-person ordering appointment where you will provide us with your choice of images and products by placing your order. 

All images are edited globally. Only images that are printed will be retouched. (Retouching is defined as spot removal, skin smoothing etc.)  Further detailed retouching to your images, at your request, will incur a fee, a quote will be provided and depend on the amount of work involved. 

Should you be unable to make an order at your ordering appointment but wish to make another ordering appointment, a non-refundable purchase of $500 credit is required. You may apply this to your final purchase.  

***Please recognise that the above is stipulated because up until the point of the ordering session, Moments Photography Canberra has not yet been remunerated for the work on your family’s session.***

 

Purchased products 

You can purchase a payment plan through PayRight which incurs a variable fee between $29 to $59 and a transaction fee depending on the frequency of transactions (weekly, fortnightly, monthly). 

Products will be placed into production within fourteen days of your order. They are created through an external photographic labs that have been sourced by Moments Photography Canberra based on locality, quality, and reputation.  

Digital files that are purchased will be sent via an online gallery within seven days of your purchase.  

Certain delivered images may not be suitable for specific products but Moments Photography Canberra will provide advice on the best image for products chosen. 

All orders must be placed at the time of the ordering/purchasing appointment. 

By booking your photo session, you agree with all the above.  

 

Gift Certificates 

Moments Photography Canberra is not obliged to offer a refund if you change your mind. 

Gift certificates are used as credit towards your photographs (digital files, wall art, albums etc.) or can include a complimentary product based on what you choose to buy. Pricing varies based on how many photos you love.

There is no minimum to spend, or obligation to buy. However, families fall in love with their photos! Therefore, please consider pricing and make sure we are the right photographer for you – For more info on pricing, please click here Moments Photography Canberra Pricing and Products 

30-50 images will be provided for you to choose from. (Voucher does not include digital images with the purchase of your voucher but can be purchased at your ordering session). 

When you purchase a gift voucher the session fee is included already. 

The photography session is to be held at a time and location agreed to by the photographer and is non-refundable but can be rescheduled due to weather or illness. Outside of these reasons should you reschedule without genuine need or cancel your session within twenty-one days of the session date, another session fee will be required to rebook. 

The photography session is to be held within 40km of Canberra CBD unless stated on the gift voucher. 

Gift certificates are not refundable or redeemable for cash. They can however be transferred to another person. Change will not be given, irrespective of pricing 

Gift certificates that contains a special promotion ie. discounted value or complimentary canvas are valid for the period stated on the promotion. 

Gift certificates that are purchased outright with no promotion are valid for 3 years. 

Gift certificates that contain a special promotion cannot be used in conjunction with another special offer. 

Vouchers must be redeemed in full within the validity period and any unused balance will not be refunded or credited on expiry. 

Should a recipient wish to purchase further prints/albums over and above the value of their gift voucher, then these will be charged at normal rates. 

Only one certificate for one photography session only. Vouchers cannot be split over multiple sessions. 

Photos must be purchased within 60 days of the photography session. 

Gift Certificates can be used for any session type. 

 

$100 Credit Offer

The retainer secures your prize of a complimentary session and $100 credit to spend on purchasing photos. 

The retainer can be refunded to you at the conclusion of your ordering session if you do not wish to purchase any additional photos or can be put towards buying the photos you’ve fallen in love with. 

One (1) offer per family. 

Not to be combined with other offers such as sessions booked under the Free Maternity Session with Newborn Session, or First Year packages. Not to be combined with model calls or other gift certificates.
Offer is for one session only, and not able to be split between multiple sessions. 

Valid for 3 months from date of purchase. 

Not refundable for change of mind. Holds no cash value. Not refundable for cash. 

 

Runner Up Prize 

The retainer secures your runner up prize of a complimentary session and 12×18 Fine Art Canvas. 

The retainer can be refunded to you at the conclusion of your ordering session if you do not wish to purchase any additional photos or can be put towards buying the photos you’ve fallen in love with. 

One (1) offer per family. 

Not to be combined with other offers such as sessions booked under the Free Maternity Session with Newborn Session, or First Year packages. Not to be combined with model calls or other gift certificates. 

Offer is for one session only, and not able to be split between multiple sessions. 

Valid for 6 months from date of purchase. 

Not refundable for change of mind. Holds no cash value. Not refundable for cash. 

Mother’s Day Session Starter Pack

This special is available for new bookings only.

The fee paid for this package is $490 and includes

  • Hair and Makeup for mum (RRP $200)
  • A family photography session (RRP $150)
  • Four complimentary 8″x12″ matted print of your choice. (RRP $1000)
  • A guided photo reveal & purchasing appointment to help you select your favourite images from the session

Vouchers must be redeemed in full within the validity period and any unused balance will not be refunded or credited on expiry. 

Not refundable for change of mind or redeemable for cash. They can however be transferred to another person. Change will not be given, irrespective of pricing 

This Session Starter Pack is valid until July 31st 2021 – Design Consult held and session must be booked by July 31st 2021.

One (1) offer per family. Offer is for one session only, and not able to be split between multiple sessions.

Not to be combined with other offers such as sessions booked under the Free Maternity Session with Newborn Session, or First Year packages. Not to be combined with model calls or other gift certificates.

Not available for currently booked sessions, sessions pending a reschedule or other gift certificates or offers.  Not to be transferred to, or combined with any other package, promotion, prize or gift certificate. 

The products included in this package are not transferable. The package is sold as is.